DIRECTOR OF CLIENT SUCCESS

Full-Time Position Near Atlanta, GA📍

Reports To: Founder and CEO
Direct Reports: Client Success Team

We are hiring a Director of Client Success to lead and scale our client success department. This key role is responsible for the entire client experience, aligning strategy across brand, sales, and client success and support. You’ll own client onboarding, retention, churn prevention, reviews, testimonials, refunds, offer adjustments,  and chargebacks, and client success systems while leading strategy, reporting, and cross-functional collaboration across the organization.

If you have 10+ years of client success leadership, experience building scalable systems, and thrive in high-growth fast paced environments, this role gives you the opportunity to elevate the client experience and create lasting impact by helping entrepreneurs win with paid ads.

Responsibilities

• Customer Experience: Own the end-to-end client experience from onboarding and activation to engagement, retention, renewals, capturing client feedback and ensuring clients are supported and achieving their goals.
• Strategy & Reporting: Lead department strategy, measure key KPIs, and report on client success performance and LTV impact.
• Churn & Retention Improvement: Drive performance and trackable results by reducing churn, increasing NPS, and improving client retention and lifetime value through proactive engagement. 
• System Design: Build and maintain scalable client success and support systems, including onboarding, activation, progress, retention, feedback, and offer adjustments. 
• Sales & Client Success: Design, improve and manage the handoff process for smooth transitions from sales to client success implementation.
• Team Management & Hiring: Coach and mentor current and future Client Success team members, define roles and team capacity, and support hiring as the team grows. 
• Cross-Functional Leadership: Collaborate with brand, education/coaching, sales, and operations teams to ensure alignment and maximize client experience and results. 
• Process Improvement: Continuously refine systems and processes to improve client experience, retention, and life-term value.

Qualifications

• 10+ years of experience leading client success teams or departments in companies with greater than $20M in annual revenue.
• Proven ability to scale teams, systems, and client journeys through multiple business growth stages.
• Strong leadership skills, including team management, coaching, hiring, and cross-functional collaboration.
• Data-driven mindset with strong analytical and reporting capabilities.
• Performance-backed data showing ability to drive results in improving client retention and reducing churn.
• Experience setting and managing departmental KPIs and success metrics.
• Hands-on experience designing onboarding, engagement, and churn-prevention systems.
• Ability to increase client lifetime value through effective retention and upsell strategies.

Highly Valuable

• AI first mindset and experience with using AI to streamline systems and processes with ChatGPT, Gemini, Claude, and more.
• Experience in high-ticket coaching or service-based businesses.
• Experience with platforms like Kajabi, GoHighLevel, Slack, and Monday.com. 

Location and Schedule

• Remote position based in Atlanta, GA (preferably within a 1-2 hour drive of the city).
• Standard hours: Monday–Friday, 9am–5pm EST, with flexibility as long as outcomes are delivered.

Performance KPIs 

• Life Time Value: 10% increase year over year. 
• Client Churn: Reduce by 50% in your first year.  
• Net Revenue Retention: Target is 115%. 
• Client Reviews: Minimum of 4.5 stars year over year. 
• NPS (Net Promoter Score): Establish NPS protocol with a goal of 45+ and trackable growth year over year.  
• Client Activation: 90% of clients onboarded within their first 30 days.  

Compensation & Benefits

• Salary: $150,000 annual salary with 20% performance bonus tied to KPI target attainment: LTV, churn, net revenue retention, client reviews and client activation rates. 
• Total Compensation: Up to $200,000 annually (Total compensation includes base salary, bonuses, and eligible benefits below). 
• Unlimited PTO: Flexible time off, moving to unlimited after 6 months, plus company-wide holidays.
• Retirement Plan: 401k with employer match after 6 months.
• Wardrobe Stipend: $2,000 first-year bonus for business and event attire.
• Home Office Stipend: To create a productive remote workspace.
• Annual Incentive Trip: Fully-paid team trip to a bucket-list destination.
• Private Wellness Center: Monthly access to gym, sauna, and cold plunge (Located in Georgia)

About Paid Ads Academy

At Paid Ads Academy, you’ll join one of the fastest-growing woman-owned startups in advertising education, where alignment with our vision, mission, and values is non-negotiable.

Vision: To be the go-to advertising training partner for entrepreneurs and their teams.

Mission: Empower entrepreneurs and their teams to become findable™ for what they do by mastering paid ads in-house.

Values: Our core values make it RAIN.

• R – Results-Driven: Deliver results relentlessly for clients, the team, and yourself.
• A – All-In Attitude: Step in proactively; show up ready to serve.
• I – Integrity First: Act with ownership, honesty, and accountability.
• N – Next Level: Commit to growth, coachability, and exceeding expectations.

HIGH TICKET SALES CLOSER

Part-Time and Remote Position 📍

Reports to the Founder & CEO

We’re looking for an experienced, motivated high-ticket sales closer to join our team. This part-time, commission-driven role is perfect for someone who loves connecting with entrepreneurs and thrives in a fast-paced environment.

At Paid Ads Academy, you'll get a front-row-seat to one of the fastest growing woman-owned startups in the advertising education space for entrepreneurs.

Values alignment is non-negotiable. Our team is built on a shared commitment to our core values, which make it RAIN. These values guide how we work, lead, and grow together:

• R – Results-Driven
• A – All-In Attitude
• I – Integrity First
• N – Next Level

Who You Are

• You are a confident, persuasive closer who loves helping entrepreneurs make big decisions that grow their businesses.
• You thrive in a fast-paced, commission-driven environment and are motivated by results.
• You have excellent communication skills, can handle objections with ease, and genuinely enjoy connecting with people.
• You are self-motivated, organized, and able to manage your schedule to meet sales goals.
• You get excited about high-ticket sales and understand the value of guiding clients toward the right solution for their needs.
• You are experienced in operating independently throughout the sales pipeline from outreach to client onboarding.
• Excited by the thrill of the chase, enjoy fostering relationships and motivated by healthy competition.

Responsibilities

• Conduct sales calls with qualified leads and close new clients into our high-ticket programs.
• Confidently present our coaching programs and offers, overcoming objections and guiding potential clients to a “yes.”
• Follow up with leads via email, text, or calls to maximize conversions.
• Accurately track calls, pipeline status, and sales results.

Qualifications

• Proven experience closing high-ticket offers greater than $10k in value
• Successfully achieved a conversion rate of 35%+ in prior roles
• Strong communication and relationship-building skills
• Self-motivated, driven, and results-oriented
• Excited to work with entrepreneurs and help them succeed

Details

• Remote, Part-Time Position
• Commission-Based Compensation (earning potential up to $200,000 annually based on performance)
• Exponential Opportunity for Growth
• Flexible Schedule  

 About Paid Ads Academy  

Vision

To be the go-to advertising training partner for entrepreneurs and their teams.

Mission

We empower entrepreneurs and their teams how to become findable™ for what they do by mastering paid ads in-house.

Values: Our core values make it RAIN. 

R – Results-Driven
Performance is our priority. We work with relentless focus to deliver results for ourselves, our team, and our clients so they can win.

A – All-In Attitude
We’re proactive not reactive. We show up ready to serve others and we step in before it’s asked because we are all in on the mission.

I – Integrity First
The right thing is the best thing. We take ownership, act quickly on mistakes, and prioritize trust through high-quality work.

N – Next Level
We’re committed to growth. We are coachable, eagerly invite feedback, and are committed to delivering work that goes above and beyond.